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Return & Exchange Policy

We want you to love your purchase. If you need a different size or would like to exchange your item, we’re happy to assist subject to the conditions below.

Exchanges

We offer exchanges only for eligible items. We do not offer refunds for change-of-mind, sizing, colour, or style preferences.

Exchange requests must be submitted within 10 days of the date your order was delivered. Requests made after this period will not be accepted.

To be eligible for an exchange, the item must:

* Be unworn, unused and in its original condition
* Have all original tags attached
* Be free from stains, makeup, perfume, deodorant, body odour, pet hair or any other signs of use
* Be returned in its original packaging where applicable
* Not have been washed, altered, damaged or laundered
* Be accompanied by your order number or proof of purchase

All items are inspected upon return. We reserve the right to reject an exchange if the item does not meet the above conditions.

How to Request an Exchange

To request an exchange, please contact us at marshalsynergy@gmail.com within 10 days of receiving your order.

Please include:

1. Your order number
2. The item you wish to exchange
3. The reason for the exchange
4. Your preferred replacement size/item

Do not send any item back before receiving approval from us. Unauthorised returns may be refused or sent back to the customer at the customer’s expense.

Once your exchange request has been approved, we will provide you with the return instructions.

Return Shipping

For exchanges due to size, colour, style or change of mind, the customer is responsible for the return shipping costs.

We recommend using a tracked shipping service, as we are not responsible for parcels that are lost or damaged while being returned to us.

If an item is confirmed to be defective, damaged before delivery, or incorrectly sent by us, please contact us as soon as possible with photos and your order details so that we can assess the issue and provide an appropriate remedy.

Exchange Conditions

Exchanges are subject to stock availability.

If your requested replacement is unavailable, we may offer an alternative item of equivalent value.

We do not reserve replacement items while waiting for your return parcel to arrive.

Any price difference for an exchanged item must be paid by the customer where applicable. Where the replacement item is of lower value, the difference will not be refunded for change-of-mind exchanges.

Non-Exchangeable Items

For hygiene and safety reasons, the following items are not eligible for exchange where applicable:

* Items that have been worn or used
* Items that have been washed or laundered
* Items with removed or damaged tags
* Items showing stains, makeup, perfume, deodorant, body odour or other signs of wear
* Personalised or customised items
* Sale or clearance items
* Gift cards
* Items purchased as part of a promotion where the terms state that the item is final sale

Sale & Promotional Items

Sale, clearance and promotional items are final sale and are not eligible for exchange, unless the item is defective, incorrectly supplied, or otherwise subject to rights that cannot legally be excluded.

Defective or Incorrect Items

Please inspect your order when you receive it.

If you receive an item that is defective, damaged, or different from what you ordered, please contact us at marshalsynergy@gmail.com as soon as possible, preferably within 48 hours of delivery, with your order number and clear photos/videos of the issue.

We will assess the issue and, where appropriate, arrange a replacement or other remedy in accordance with applicable consumer law.

No Refunds for Change of Mind

All approved change-of-mind returns are processed as exchanges only. We do not provide refunds, store credits or cash refunds for changes in size, colour, style, preference or other change-of-mind reasons.

Nothing in this policy is intended to exclude or limit any consumer rights that cannot legally be excluded under applicable law.

Important

By placing an order with us, you acknowledge that you have read and agreed to this Return & Exchange Policy.

For any questions regarding an exchange, please contact:

marshalsynergy@gmail.com